Professional Cleaning Services

Flexi Capital Limited

Terms

Regular Cleaning

Flexi Capital will perform the work specified by the Client in a professional manner. Flexi Capital reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering Flexi Capital Services via telephone, e-mail, fax or website the client is agreeing to be bound by Flexi capital Terms and Conditions of Service. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.

Carpet Cleaning

On carpet cleaning service a minimum of £50 charge will be applied.

Once only cleaning

The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.

In the event that the client is not satisfied with the standard of work, he/she should contact the company not more that 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.

When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment details over the phone. As soon as this information has been submitted the Client will be sent an e-mail confirmation one working day before the cleaning session in respect of the Company's Terms and Conditions. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started.

In the event of complaint the client will allow the company to send a cleaner back to the client's property to complete the work to the client's satisfaction and the company will not normally refund any payment if it is not permitted to return to the client's property to complete the job.

Insurance

Flexi Capital LTD is insured by full public and employer's liability cover. The cleaners have full public liability insurance.

Claims

In case of a complaint, Flexi Capital requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.

Equipment

We will provide all cleaning material and equipment on request. Please note that this may be subject to a surcharge.

End of Tenancy Cleaning

The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated.

Carpets

We will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

Please find below our terms and conditions for our regular house cleaning services.

Pricing

We use national average room sizes when calculating the price over the telephone.

The Company reserves the right to amend the initial quotation, should the Client's original requirements change or upon inspection of the property by us.

For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

Access

The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £50 non-refundable fee.

The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £50 non-refundable fee.

Payment

Unless otherwise agreed in writing by the company, the account is rendered for immediate payment on the completion of the work. The Client must make payment by cash before the cleaner / cleaning team leaves the Client's premises.

If card payment or bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the card details or bank transfer in advance.

Cancellations

The Client can cancel the scheduled service by giving prior notice the day before the cleaning, without incurring any cancellation fees.

We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.

The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Claims

No refund claims will be considered once the cleaning service has been carried out.

All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.

In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement.

While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.

The Company may require entry to the location of the claim within 24 hours to correct the problem.

We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.

The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.

We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods. Insurance Any work undertaken us is covered by a Public Liability Insurance.

We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals. Freezers must be defrosted in advance. As the timescales for defrosting will not enable us to thoroughly clean it.

Our Basic or Professional Gardening services do not include waste collection. That is a separate service we offer - please see the junk removal page.

Regular domestic cleaning service

Our customers can pay cash directly to the cleaner after each visit or with Standing Order, upon request.

If company account is used for payment, the client should write down their names, full address and post code of property in the reference field.

Should a meeting with the cleaner is required by the customer, this should be paid in £10, to cover travel and time expenses.

We require all cleaning materials, equipment and detergents to be provided by our clients.

All cleaning appointments should be booked for the same day and time of the week for every appointment.

We cannot reschedule any regular services. We have no availability to send a cleaner at a time and day different than the scheduled.

If the customer has to cancel the service, he/she should do so at least 24 hours prior to the cleaning appointment. Failure to contact us will result in a cancellation fee equivalent to the full charge of the service.

Our minimum is 2 hours for the weekly service and 3 hours for the fortnightly service.

The customer is responsible for providing access to the property at the scheduled time.

Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.